FAQ

We are requesting all guests to pre-book their tickets online. As per the Government Guidelines, we are exercising caution and restricting the number of guests for each ropeway unit to ensure a smooth experience while maintaining adequate physical distance at all times.

Wearing mask inside the ropeway premises is mandatory and we will request all our guests to follow the mask directive for the safety of all the people on the premises.

To keep the ropeway premises safe for everyone, all employees and guests are asked to get a temperature check done using a non-invasive thermometer. Anyone displaying a temperature above 37°C will not be allowed to enter.

Those showing temperatures above 37°C will not be permitted entry to the ropeway premises. Additionally, anyone who travelled in the same vehicle as that guest will also de denied entry. Guest can make use of the Isolation Room, set up solely for the purpose of isolating any person suspected of or having COVID-19 symptoms, till the time transportation to a hospital is arranged.

Yes, most of our restaurants will be open. We have implemented new operational procedures including physical distancing measures, frequent cleaning and food safety training. All our guest-facing employees will wear face masks. We will only be accepting Card payments/ UPI for contactless transactions and have installed hygiene screens at our service counters and food stalls to keeps our guests and employees separate.

Before opening and after closing, the entire ropeway premises is rigorously cleaned and disinfected with strong disinfectants. We are placing hand sanitisers across the park. Frequently touched objects and surfaces will be cleaned and disinfected throughout the day.
We are following the safety guidelines outlined by the MoHFW and encourage our guests to do the same.

You can bring your own hand sanitizer. In addition, we are providing alcohol-based hand sanitizers across the ropeway premises.

We are committed to making our time together as safe as we can. For all of our safety and well-being, we have adopted a variety of operating procedures in accordance with the MoHFW guidelines and state recommendations to help reduce the spread of Covid-19. These new health and safety measures will make your visit to Udan Khatola safe.

Our intent is to create a great experience for you and your family while being responsible and help reduce the exposure to COVID-19.
Disclaimer: Exposure to COVID-19 is an inherent risk at any public location